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Privacy Policy

TPR PROPERTY GROUP PRIVACY POLICY

  1. About this Privacy Policy

TPR Property Group is committed to protecting the privacy and confidentiality of personal information entrusted to us.

This Privacy Policy explains how TPR Property Group collects, uses, stores, discloses and protects personal information when you interact with us, including when you:

  • visit or use our website;
  • contact us by telephone, email, social media or other electronic means;
  • attend an open home, inspection, appointment or other property related event;
  • request a property appraisal or other service;
  • enquire about, purchase, sell, lease or manage a property;
  • provide information to us in person or through a form, sign in sheet, QR code or other data collection method; or
  • otherwise interact with TPR Property Group in the course of our business.

TPR Property Group handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Our Privacy and Confidentiality Policy also requires information to be handled responsibly and securely and applies to information held by TPR Property Group in both physical and electronic form.

  1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on your interactions with us, the personal information we collect may include:

  • your name;
  • residential or postal address;
  • email address;
  • telephone or mobile number;
  • property interests and preferences;
  • information relating to a property you own, rent, are interested in purchasing or are enquiring about;
  • information you provide when requesting an appraisal or other service;
  • information provided through enquiry forms, open home registrations or sign in processes;
  • communications and correspondence between you and TPR Property Group; and
  • other information you voluntarily provide to us.

Where necessary for a particular service or transaction, we may also collect information required to conduct that service, meet our legal obligations or administer a property transaction.

  1. How we collect personal information

We may collect personal information directly from you or, where appropriate and permitted, from other sources.

This may occur when you:

  • complete an online enquiry or contact form;
  • submit information through our website;
  • contact our office by telephone or email;
  • communicate with one of our employees or representatives;
  • attend an open home or property inspection;
  • complete an open home or visitor registration form;
  • provide your details through a QR code or other digital sign in system;
  • request a property appraisal;
  • enquire about a property;
  • enter into a property transaction or agency relationship with us; or
  • otherwise provide information to us in person, electronically or through another communication channel.

The personal information you are asked to provide, and the reason it is being collected, will generally be made clear to you at the time of collection.

  1. Information collected through our website

When you visit our website, certain information may be collected automatically through website technology, hosting services and analytics tools.

This may include information such as:

  • your IP address;
  • browser type;
  • device information;
  • date and time of your visit;
  • referring and exit pages;
  • pages viewed and interactions with the website; and
  • other technical or usage information generated through your use of the website.

This information may be used to operate, maintain, secure and improve our website and to understand how visitors use it.

  1. How we use personal information

We may use personal information we collect for legitimate business purposes, including to:

  • provide, operate and maintain our website and services;
  • respond to enquiries and requests;
  • provide property sales, leasing and property management services;
  • provide property appraisals and related services;
  • communicate with clients, prospective clients, purchasers, vendors, tenants, landlords and other relevant parties;
  • assist with property transactions and related administrative requirements;
  • provide customer service and support;
  • understand and improve our services and website;
  • communicate with you about properties, services or opportunities that may be relevant to you;
  • send marketing and promotional communications where permitted and in accordance with applicable laws;
  • maintain business and transaction records;
  • meet legal, regulatory and professional obligations;
  • protect the security and integrity of our business, systems and information; and
  • identify, investigate and prevent fraud, misuse or other unlawful activity.

TPR Property Group's internal policy provides that personal information is used only for legitimate business purposes, including property sales, leasing, property management, commercial management, employment administration, legal compliance and customer service.

  1. Marketing and communications

Where permitted by law, TPR Property Group may use your personal information to contact you about:

  • properties that may be relevant to your stated interests;
  • property sales or leasing opportunities;
  • property appraisals;
  • market information;
  • TPR Property Group services;
  • events, campaigns or promotions; and
  • other relevant products, services or property opportunities.

You may request to stop receiving marketing communications from us at any time. Where an electronic marketing communication is sent, you will generally be provided with an appropriate option to unsubscribe.

Requesting that you no longer receive marketing communications does not necessarily mean that we will stop contacting you where the communication is necessary for an existing property transaction, service, legal obligation or other legitimate business purpose.

  1. Disclosure of personal information

TPR Property Group will only disclose personal information where authorised by you, required or permitted by law, or where disclosure is necessary for the performance of our agency services.

Depending on the circumstances, information may need to be disclosed to relevant parties involved in providing our services or facilitating a property transaction.

We will take reasonable steps to ensure that personal information is only disclosed where appropriate and for a legitimate purpose.

Our internal Privacy and Confidentiality Policy provides that information may only be disclosed when authorised by the individual, required by law, or necessary for the performance of agency services.

  1. Third party service providers

TPR Property Group may use third party service providers to assist us in operating our business, website and services.

These providers may assist with functions such as:

  • website hosting and maintenance;
  • information technology and cybersecurity;
  • customer relationship management;
  • communications and email services;
  • marketing and advertising;
  • data storage;
  • Property related services; and
  • other business administration functions.

Where personal information is provided to a third party, we take reasonable steps to ensure that the information is handled appropriately and securely.

  1. Cookies and website technologies

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve functionality and support website analytics or marketing activities.

You can generally adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some parts of the website.

  1. Storage and security of personal information

TPR Property Group takes reasonable steps to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

Security measures may include physical, electronic and administrative safeguards appropriate to the information we hold.

Our internal policy requires TPR Property Group to implement physical and electronic security measures to protect information from unauthorised access, disclosure, alteration or loss.

While we take reasonable steps to protect information, no method of electronic transmission, storage or communication can be guaranteed to be completely secure.

  1. Confidentiality

TPR Property Group recognises that privacy and confidentiality are fundamental to maintaining trust and professionalism.

Confidential information held by TPR Property Group may include client records, financial information, trust account information, property transaction details, rental applications, business information and other commercially sensitive information.

Our employees and representatives are required to handle personal and confidential information responsibly and only access information necessary for their role.

  1. Retention and disposal

TPR Property Group retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

Records are securely disposed of or deidentified when they are no longer required, subject to applicable legal and regulatory requirements.

Our internal policy requires records to be retained and securely disposed of in accordance with legal and regulatory requirements.

  1. Privacy breaches

TPR Property Group takes privacy and information security seriously.

If we become aware of a suspected privacy breach, we will take appropriate steps to investigate and respond to the incident.

Where applicable, TPR Property Group will comply with relevant Notifiable Data Breach requirements.

Our internal policy requires suspected privacy breaches to be reported immediately and provides for investigation and compliance with applicable Notifiable Data Breach requirements.

  1. Accessing and correcting your personal information

You may contact TPR Property Group to request access to personal information we hold about you or request that inaccurate or out of date information be corrected.

We may need to verify your identity before providing access to or making changes to personal information.

In some circumstances, we may be unable to provide access to particular information where permitted or required by law. If this occurs, we will explain the reason where appropriate.

  1. Your privacy choices

Where we collect your personal information for a particular purpose, you may choose not to provide certain information. However, this may affect our ability to provide a requested service, respond to an enquiry or facilitate a property transaction.

Where personal information is collected through an open home, enquiry, appraisal or other property related interaction, we may use the information for the purposes explained to you at the time of collection and in accordance with this Privacy Policy.

  1. Complaints about privacy

If you believe that TPR Property Group has mishandled your personal information or otherwise breached applicable privacy obligations, you may contact us and make a privacy complaint.

We will review and investigate your complaint and take appropriate steps to respond.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

TPR Property Group
Ashloc Holdings Pty Ltd trading as TPR Property Group
14 Main Street, Huonville TAS 7109

Email: info@taspr.com.au

Phone: (03) 6264 2888

  1. Changes to this Privacy Policy

TPR Property Group may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or privacy obligations.

The current version of this Privacy Policy will be made available on our website, with the date of the latest update shown at the beginning of the policy.

Last updated: September 2026